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WHITEHORSE, YT – Following months of interruptions to cell networks and telecommunication services in the territory, The Yukon Government has met with the Commission for Complaints for Telecom-television Services to explain the situation, and seek assistance.
Over the course of the summer, Premier Pillai says he’s heard from people from all walks of life about the impacts they’ve felt, and he’s relayed these stories to the CEOs of Bell, Rogers, and TELUS, urging them to fix the problem.
Among the stories the Premier shared are instances of Health professionals trying and failing to communicate medical test results, wildland firefighters unable to make necessary phone calls while on the job, businesses unable to collect payments with cards, and countless stories of Yukoner’s cut off from communicating with friends and family members who live outside the territory.
All three companies have responded to the Premier, with Bell establishing a customer complaint hotline for Yukoners, while TELUS has offered those who filed complaints a credit on their next device purchase with them. Roger’s meanwhile indicated that they do not offer cell services to Yukon residents.
The Yukon Government has encouraged those will network issues to first contact their service providers, but if the results are not satisfactory complaints can be filed with the Commission, which will investigate the issue, and hold service providers to account for promises they’ve made to customers.
